Order Tracking
Every Pyramason order is tracked from the moment it leaves the press. Here are the two ways to see where yours is.
The fastest way
Open your dispatch email
The moment your order ships we email you a dispatch confirmation. It carries a Track shipment button that opens live carrier tracking for your parcel, with no number to type and nothing to look up. It is sent to the address you used at checkout, so check your spam folder if you cannot see it.
If you have lost the email
Sign in and see all your orders
Sign in with the email address you ordered with. We send a six digit code, so there is no password to remember. You will see every order you have placed, its current status, and the tracking link for anything already shipped.
View My OrdersOrder Confirmed
You receive a confirmation email straight away with your order number and a full summary.
Printed & Packed
Your Pyramason apparel is printed on demand and packed by hand. This usually takes 2 to 5 business days before it is dispatched.
Dispatched
You receive the dispatch email with your tracking link. UK orders usually arrive in 3 to 7 days, international in 7 to 21 days.
Delivered
Your order arrives. If anything is wrong, damaged, missing or incorrect, contact us within 30 days and we will make it right.
I checked out as a guest. Can I still sign in?
Yes. Use the same email address you gave at checkout and your orders will be waiting there. No account needs to be created first.
I have not received a tracking link yet. Is that normal?
Yes. Tracking only exists once your order is dispatched. If it has been more than five business days since your confirmation with no dispatch email, write to support@pyramason.com.
My tracking has not moved for a few days.
Carriers often scan a parcel only at the depots it passes through, so a quiet stretch is normal, especially on international routes. If nothing has changed for seven days, contact us and we will chase it.
Where do you ship to?
Worldwide. Shipping cost and estimated delivery are shown at checkout for your address.
Can I change or cancel my order?
Within 24 hours of placing it, before production begins. Email support@pyramason.com as soon as you can.
My item arrived damaged. What do I do?
Email support@pyramason.com with your order number and a photo. We will send a replacement or refund you in full.
What is your return policy?
Thirty days on every item. See the full Return Policy for details.
Still cannot find your order? Tell us your order number and we will look it up for you.
Contact Us Email Support